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Return / Shipping Policy

Return / Shipping Policy

Shipping Policy:

Shipping Hours: Mon - Fri: 9 am to 5 pm EST / Saturday & Sunday: No shipping

All watches are shipped with signature confirmation.

*Estimated Delivery Dates - Please add 1 business day if your order falls around a holiday

Next-Day Air (Orders must be placed before noon est. Monday - Thursday. Option not available on Fridays.)

Note: International orders are subject to applicable customs, import duties and taxes, which are the sole responsibility of the customer.

Return Policy:
All watches come with full factory Warranty & Papers and carry a 10 (ten) day return privilege, unless it was a special order which can not be returned. All items must be returned in their original condition. Watches may not be worn or used. Watches that are damaged, scratched, chipped or shows other signs of wear or tampering will not be accepted for a refund. Note that we cannot accept the return of any item that has been resized or altered in any way.

Item must not be worn or show any signs of wear and must be returned with all original packaging warranty cards, cases, covers, bar codes, tags, zip lock bags for watchbands, or we will have to deduct from the refund.

Returns must be postmarked the latest on the 10th day of the return. Time is calculated from the date of receipt.

Returns must be authorized. Call us with your order number and either the exchange item you want or for refund. We prefer to do an exchange, it keeps the costs lower and enables us to keep our prices low. One of our customer service staff will give you a Return Merchandise Authorization Number. Items sent without authorization will not be accepted and will be returned to you or will be subject to a 25% restocking fee.

Mark the number on the outside of the return package. Ship the item, including all original documentation, to our office.

Once it passes independent inspection, your money is refunded. Please note that we are unable to provide a refund for any item that has been resized or for any item that is returned damaged, chipped, scratched or otherwise shows signs of wear or tampering.

In the case of a credit card payment, a credit will be applied to the card used to make the original purchase. If payment was made by check or money order, a check will be issued by mail. If you are returning a gift, you may choose to credit the original credit card for the purchase value, or you may request a credit, which can be applied to any Rougois purchase in the future. Credit has no expiration date.

Refunds will be issued for the purchase amount, including any applicable taxes paid. Actual cost to us or any credit card fees or charges which altogether total 5% of the purchase price, as well as the shipping and handling costs, are nonrefundable, except in the case of an error on our part. Please allow approximately 10 business days to complete the return process.

Exchanges:
Will be gladly made with the only resulting charge being shipping in the amount of $10.95